Technical support - for Cisco FM Monitor - 1000 devices - phone consulting - 5 years - 15x5 - response time: 6 business hours
| Main Specifications | |
|---|---|
| Product Description | Cisco Technical Support for Cisco Ultra-Reliable Wireless Backhaul Products - technical support - for Cisco FM Monitor - 5 years |
| Service & Support | Technical support |
| Service Included | Phone consulting |
| Full Contract Period | 5 years |
| Response Time | 6 business hours |
| Service Availability | 15 hours a day / 5 days a week |
| Software Title | Cisco FM Monitor |
| License Qty | 1000 devices |
| General | |
| Type | Technical support |
| Service Included | Phone consulting |
| Full Contract Period | 5 years |
| Response Time | 6 business hours |
| Service Availability | 15 hours a day / 5 days a week |
| Software | |
| Software Title | Cisco FM Monitor |
| Installation Type | Locally installed |
| License Qty | 1000 devices |
| Details | |
| Service & Support | Phone consulting - 5 years - response time: 6 business hours - availability: 15 hours a day / Monday-Friday - severity level 1 ¦ Phone consulting - 5 years - response time: next business day - availability: after business hours / Monday-Sunday - severity level 1 ¦ Phone consulting - 5 years - response time: 1 business day - availability: 15 hours a day / Monday-Friday - severity level 2 ¦ Phone consulting - 5 years - response time: 2 business days - availability: 15 hours a day / Monday-Friday - severity level 3 ¦ Phone consulting - 5 years - response time: 3 business days - availability: 15 hours a day / Monday-Friday - severity level 4 ¦ E-mail consulting - 5 years - response time: 1 business day - availability: 15 hours a day / Monday-Friday ¦ Web knowledge base access - 5 years ¦ New releases update - 5 years |