Extended service agreement - advance hardware replacement (for video conferencing devices) - 1 year - shipment - business hours - response time: NBD - must be purchased with service contract - for Poly RMX 2000; Poly - Polycom RMX 2000
| Main Specifications | |
|---|---|
| Product Description | HP Poly+ - extended service agreement - 1 year - shipment |
| Type | Extended service agreement |
| Service Included | Advance hardware replacement |
| Location | Shipment |
| Full Contract Period | 1 year |
| Response Time | Next business day |
| Service Availability | Business hours |
| Pricing Type | Must be purchased with service contract |
| Class of Equipment | Video conferencing devices |
| Covered Configurations | 1xISDN card and 2x MPMRx-D cards, no clariti licenses |
| Designed For | Poly RMX 2000; Poly - Polycom RMX 2000 |
| General | |
| Service Included | Advance hardware replacement |
| Location | Shipment |
| Full Contract Period | 1 year |
| Response Time | Next business day |
| Service Availability | Business hours |
| Pricing Type | Must be purchased with service contract |
| Class of Equipment | Video conferencing devices |
| Covered Configurations | 1xISDN card and 2x MPMRx-D cards, no clariti licenses |
| Details | |
| Service & Support | Extended service agreement - advance hardware replacement - 1 year - shipment - response time: NBD ¦ Technical support - phone consulting - 1 year - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - phone consulting - 1 year - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Technical support - phone consulting - 1 year - response time: 2 h - availability: 24 hours a day / Monday-Sunday - severity level 3 ¦ Technical support - e-mail consulting - 1 year - availability: 24 hours a day / Monday-Sunday ¦ Technical support - web support - 1 year - availability: 24 hours a day / Monday-Sunday |
| Compatibility Information | |
| Designed For | Poly RMX 2000 ¦ Poly - Polycom RMX 2000 |